Support
Below you will find contact information, product use information, frequently asked questions and links to our technical support team.
Phone: (818) 817-9225
Email:
Technical Support
Hours: 8:00 am to 6:00 pm, Pacific Time (excluding major holidays)
Using our Web site
Where do I find the categories and events for eFiling?
Alabama Middle District Court
Arizona District Court
Arkansas Eastern District Court
Arkansas Western District Court
California Northern District Court
Colorado District Court
Iowa Southern District Court
Kansas District Court
Minnesota District Court
Nebraska District Court
New Jersey District Court
New York Eastern District Court
North Carolina Middle District Court
Oklahoma Eastern District Court
Oklahoma Western District Court
Pennsylvania Eastern District Court
Pennsylvania Middle District Court
Pennsylvania Western District Court
South Carolina District Court
United States Federal Claims Court
Utal District Court
Washington Western District Court
What if I made a mistake in my eFiling?
Go to federal/district court policy link
If you did not submit your eFiling yet, then you really didn't make mistake, since the eFiling has not submitted to the court. Simply click on any menu item to start over.
If you have submitted the document it cannot be removed from the court files without the order of the judge, however this is not usually needed.
The first thing to do is determine the severity of the issue.
Remove an Efiled Document
If a PDF document was efiled that contained:
- Information that must not be viewed by the public as a whole, such as a document meant to be filed under-seal;
- Confidential material in violation of privacy rules set forth by the court;
- Irrelevant private information, such as passwords, etc.;
...then the document must be removed ASAP.
Immediately notify the court of the case number, docket number and a very brief description of what went wrong, then follow up with a phone call to expedite our response. Most courts can place a temporary "lock" on the document to prevent future access. You must file a Motion to Remove Incorrectly Filed Document, ASAP. Once this motion is granted, the document can be permanently removed from ECF.
If there is a corrected version of the document efiled in error, you do not need to wait, you can immediately re-efile it.
Re-Efiling
Simply going back and re-efiling the entire corrected entry will provide the court with the correct document and also make sure the corrected version is served on everyone. You must then notify the ECF Helpdesk of the change via email. If there is no new entry (such as if you efiled in the wrong case), just notify the ECF Helpdesk via email with the case number and docket number, and a very brief description of what went wrong.
Note: If your only error is that you left something out of the filing, like the Proposed Order or an Exhibit, then DO NOT efile the whole thing again as shown below. Simply just efile whatever you left out under it's own category, and refer it back to the previously filed document(s).
What are the rules for signatures?
Go to federal/district court policy link
Getting Started
(Our tutorial. Coming soon.)